Last updated: 21/9/26
These Terms & Conditions apply to your use of the From Preloved to Reloved website and to purchases made through our website.
1. About us
This website is operated by Sara Raven trading as From Preloved to Reloved (“we”, “us”, “our”).
Contact us at:
- Email: sales@fromprelovedtoreloved.co.uk
- Business address: 1 Coppice Close, Melton, Woodbridge, Suffolk IP12 1RX
2. These terms
By using this website or placing an order, you agree to these Terms & Conditions.
Our Returns & Refunds Policy and Privacy Policy also apply to website purchases and form part of these terms.
If you purchase through our Vinted Pro shop, Vinted’s own terms, payment process, buyer protection and dispute procedures will also apply. Where there is a conflict, your legal consumer rights will always be protected.
3. Our products
From Preloved to Reloved sells predominantly one-off preloved, second-hand and new with/without tags items, including clothing, footwear, accessories, equestrian items, electronics and games.
As many products are preloved, they may show reasonable signs of previous wear, age or use. We take care to describe items honestly, provide measurements where available, and photograph notable flaws, marks, wear, alterations or missing parts.
Please read the full item description and view all photographs carefully before ordering. Colours may vary slightly depending on your screen or device.
4. Product availability
Most items are unique, one-off pieces and are subject to availability.
Adding an item to your basket does not reserve it. An item is only secured when your order has been accepted and payment has been successfully processed.
Occasionally, an item may become unavailable due to an inventory error, damage discovered before dispatch, or because it has been sold elsewhere. If this happens, we will contact you as soon as possible and issue a full refund for any payment taken.
5. Prices and payment
Prices are shown in pounds sterling (£).
The price shown at checkout is the price you will pay for the item, plus any delivery charge shown before you place your order. We are not currently VAT registered, so VAT is not added to our prices.
Payment must be made in full at the time of ordering using the payment methods offered at checkout.
We take reasonable care to ensure prices and listings are correct. If there is an obvious pricing or listing error, we may cancel the order and refund any payment made before dispatch.
6. Orders and contract formation
After placing an order, you will receive an acknowledgement email. This does not mean that we have accepted your order.
A contract between you and us is formed when we email you to confirm that your order has been dispatched.
We reserve the right to decline or cancel an order before dispatch where necessary, including where an item is unavailable, there is a clear pricing error, payment cannot be authorised, or we reasonably suspect fraudulent activity.
7. Delivery
Delivery options, charges and estimated timescales will be shown at checkout.
We will dispatch your order within the timeframe stated in your order confirmation, or otherwise within 30 days unless we agree a different timeframe with you.
Once your order has been dispatched, we will send you confirmation where possible. Delivery times are estimates and may be affected by postal or courier delays outside our control.
Please ensure that the delivery address you provide is complete and accurate. We cannot accept responsibility for delays or losses caused by an incorrect address supplied by you.
8. Returns, cancellations and refunds
Your cancellation, return and refund rights are set out in our Returns & Refunds Policy.
If you buy online, you normally have the legal right to cancel within 14 days of receiving your item, including where you have simply changed your mind. This is subject to the limited legal exceptions explained in our Returns & Refunds Policy.
Nothing in these Terms & Conditions restricts your statutory rights if an item is faulty, damaged or not as described.
9. Preloved condition and item descriptions
We make every reasonable effort to identify and disclose material faults. However, minor signs of wear consistent with an item’s age, price, condition and description are not faults.
Measurements are approximate and are provided as a guide only. Clothing sizes can vary significantly between brands and eras, so customers should check the stated measurements rather than relying solely on the label size.
Authenticity is taken seriously. Any branded item is listed only where we reasonably believe it to be genuine. If you believe an item is not genuine, please contact us promptly with relevant details and evidence.
10. Vinted Pro purchases
Where you purchase through our Vinted Pro shop:
- the sale is made through Vinted’s platform;
- Vinted’s applicable terms, payment process, shipping options and dispute procedure apply;
- you should use Vinted’s in-app process to report a problem or start a return where available; and
- your legal consumer rights remain unaffected.
Our website policies are intended to support a fair and consistent service, but Vinted may require returns, refunds or disputes to be handled through its platform.
11. Consignment service
Our website may also provide information about, or allow enquiries for, our resale and consignment service.
The consignment service is separate from a customer purchase. Any person supplying items to us for resale must agree to our separate Seller/Consignment Agreement before we accept their items.
12. Website use
You may use this website for lawful personal shopping and enquiry purposes only.
You must not:
- misuse the website or attempt to gain unauthorised access to it;
- use automated systems to extract, copy or scrape website content without our written permission;
- reproduce, copy, sell or exploit our content, branding or photographs without our written permission; or
- use the website in a way that may damage, interrupt or impair its operation.
13. Intellectual property
All content on this website, inc