Last updated: 22 August 2026
1. Who we are
From Preloved to Reloved is a trading name of Sara Raven, a sole trader.
For the purposes of UK data-protection law, Sara Raven trading as From Preloved to Reloved is the data controller responsible for the personal information described in this Privacy Notice.
Business address: 1 Coppice Close, Melton, Woodbridge, Suffolk IP12 1RX
Email: sales@fromprelovedtoreloved.co.uk
This Privacy Notice explains what personal information we collect, why we use it, how long we keep it and the rights you have in relation to it.
2. The personal information we collect
Depending on how you use our website or services, we may collect:
- Your name
- Your address
- Your email address
- Your telephone number
- Information you provide through our contact or seller-enquiry forms
- Details about the clothing, footwear, accessories or other items you ask us to assess or sell
- Photographs and descriptions of items
- Details of items accepted, listed, sold, returned, donated or collected
- Information about sales, charges, payments and your share of sale proceeds
- Bank or payment details needed to pay money to you
- Copies of correspondence between you and From Preloved to Reloved
- Your instructions, preferences and feedback
- Website usage information, such as your IP address, browser type, device information and pages visited
- Cookie choices and information collected through cookies or similar technologies
Please do not send us unnecessary sensitive personal information through the website.
3. How we collect your information
We may collect personal information:
- Directly from you when you contact us
- When you complete a website form
- When you enter into a Seller Agreement with us
- When you provide items for assessment or sale
- During our correspondence with you
- When we arrange or make payments
- Automatically when you use our website, through cookies and similar technologies
- From selling platforms, payment providers, delivery providers or other organisations involved in providing our service
4. How and why we use your information
We use personal information only where we have a lawful reason to do so.
Enquiries and assessing items
We use your contact details and the information you provide to:
- Respond to your enquiry
- Assess whether your items may be suitable for our service
- Discuss possible collection or drop-off arrangements
- Provide information about how our service works
Our lawful basis is taking steps at your request before entering into a contract and, where appropriate, our legitimate interest in responding to enquiries and operating our business.
Providing our selling service
If you become a client, we use your information to:
- Set up and manage our working relationship
- Record the items you provide
- Prepare, photograph, describe, list and manage those items
- Communicate with you about your items
- Calculate sale proceeds, expenses, charges and your share
- Make payments to you
- Deal with returns, refunds, disputes or unsold items
- Maintain accurate business records
Our lawful basis is that the processing is necessary to perform our contract with you.
Accounting and legal records
We use and retain information about transactions, payments, income and expenses to:
- Maintain our accounts
- Complete tax returns
- Respond to lawful requests from HM Revenue & Customs or other authorities
- Establish, exercise or defend legal claims
Our lawful basis is compliance with our legal obligations and our legitimate interest in protecting and administering our business.
Website operation, security and improvement
We may use technical information to:
- Operate and maintain the website
- Keep the website and our systems secure
- Detect or prevent fraud, misuse or technical problems
- Understand how visitors use the website
- Improve its performance, content and usability
For essential website functions and security, our lawful basis is our legitimate interest in operating a secure and effective website.
Where consent is legally required for analytics, advertising or other non-essential cookies, we rely on your consent. You can change your cookie choices at any time through [INSERT LINK OR DESCRIPTION OF COOKIE SETTINGS].
More information is available in our Cookie Policy.
Marketing
We will only send marketing emails or messages where this is permitted by law. Where consent is required, we will ask for it separately.
You may unsubscribe or withdraw your consent at any time by:
- Clicking the unsubscribe link in a marketing email; or
- Emailing us at sales@fromprelovedtoreloved.co.uk
Withdrawing consent will not affect the lawfulness of anything we did before consent was withdrawn.
5. Our legitimate interests
Where we rely on legitimate interests, those interests may include:
- Responding to enquiries
- Administering and improving our business
- Keeping appropriate records
- Protecting our property, systems and legal rights
- Preventing fraud or misuse
- Improving the performance and usefulness of our website
Before relying on legitimate interests, we consider whether the processing is necessary and balance our interests against your rights and reasonable expectations.
6. When you must provide information
You do not have to provide personal information simply to browse our website.
However, certain information is necessary if you want us to respond to an enquiry, enter into a Seller Agreement, provide our service or pay sale proceeds to you. If you do not provide this information, we may be unable to offer or complete the service.
7. Who we share information with
Where necessary, we may share personal information with trusted organisations that help us operate our business, including:
- Website hosting and website-management providers
- Contact-form and email providers
- Cloud-storage and IT service providers
- Accountancy and bookkeeping software providers
- Accountants or professional advisers
- Banks and payment providers
- Online selling platforms used to list and sell items
- Postal, delivery and collection providers
- Insurers
- Legal, regulatory, tax or law-enforcement authorities where disclosure is required or permitted by law
- A purchaser or adviser if we sell, transfer or restructure all or part of the business
These organisations receive only the information reasonably necessary for their role.
Where another organisation processes personal information on our behalf, we require it to protect the information and use it only in accordance with our instructions and applicable data-protection law.
We do not sell your personal information to third parties.
8. International transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we take reasonable steps to ensure that an appropriate legal safeguard is in place. This may include:
- Transferring information to a country covered by UK adequacy regulations
- Using an approved UK International Data Transfer Agreement or UK Addendum
- Relying on another legally permitted transfer safeguard
You may contact us if you would like further information about the safeguards relevant to your personal information.
9. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Generally:
- Unsuccessful or incomplete enquiries will normally be retained for up to 12 months after our last contact
- Client, item, payment and transaction records will normally be retained for up to six years after the end of our working relationship, where required for tax, accounting, contractual or legal purposes
- Routine correspondence will be kept for as long as it remains relevant to the enquiry, service or transaction
- Marketing information will be kept until you unsubscribe, withdraw consent or the information is no longer required
- Cookie and analytics information will be retained in accordance with the periods explained in our Cookie Policy and the settings of the relevant service
We may retain information for longer where it is necessary to deal with a complaint, dispute, legal claim, fraud concern or legal obligation.
When information is no longer needed, we will delete it securely or anonymise it so that it can no longer identify you.
10. How we protect your information
We use reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
Access to personal information is limited to people and service providers who reasonably need it for the purposes described in this Privacy Notice.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Ask us to transfer information you provided to us in a commonly used electronic format
- Withdraw consent where we rely on consent
These rights are not absolute and may not apply in every situation. For example, we may need to retain transaction information to comply with tax or legal obligations.
You will not normally have to pay a fee to exercise your rights. We may ask for information to confirm your identity before responding.
To exercise a right, please email sales@fromprelovedtoreloved.co.uk
Your right to object
You have the right to object to our use of your personal information where we rely on legitimate interests.
You also have an absolute right to object at any time to your personal information being used for direct marketing.
12. Automated decision-making
We do not use personal information to make decisions about you based solely on automated processing where those decisions would have a legal or similarly significant effect on you.
13. Children’s information
Our selling service is intended for people aged 18 and over. We do not knowingly collect personal information directly from children through the website.
If you believe a child has provided us with personal information, please contact us so that we can investigate and, where appropriate, delete it.
14. Links to other websites and platforms
Our website may contain links to third-party websites or online selling platforms.
Those organisations are responsible for their own use of personal information. We recommend reading their privacy notices before providing information to them. This Privacy Notice applies only to information controlled by From Preloved to Reloved.
15. Data-protection complaints
If you have a concern or complaint about how we have collected or used your personal information, please contact us first:
Email: sales@fromprelovedtoreloved.co.uk
Address: 1 Coppice Close, Melton, Woodbridge, Suffolk IP12 1RX
We will provide a clear way for you to raise your complaint, acknowledge it within 30 days and investigate and respond without undue delay.
You also have the right to complain to the UK data-protection regulator:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/
We would appreciate the opportunity to address your concerns before you approach the ICO, although you are not required to contact us first.
16. Changes to this Privacy Notice
We may update this Privacy Notice when our services, website technology or legal obligations change.
The latest version will be published on this page, with the date of the most recent update shown at the top. If we make a significant change to how we use existing clients’ personal information, we will take reasonable steps to bring the change to their attention.
17. Contact us
If you have any questions about this Privacy Notice or how we use personal information, please contact:
Sara Raven
Trading as From Preloved to Reloved
[INSERT BUSINESS ADDRESS]
[INSERT BUSINESS EMAIL ADDRESS]